FAQ

Can anyone use this site?: SportingWholesale.com caters strictly for the ‘trade’ market. By this, we mean businesses or individuals who intend to buy our products for resale. Shopkeepers, department stores, and market traders are all included. We DO NOT sell individual items to members of the public. In conjunction with this, we have a minimum spend and on some items, minimum quantities may apply.

Due to the nature of some of the products we sell, we regret that no one under the age of 18 may purchase goods from sportingwholesale.com

How to register for an account: We have now made changes to the website in response to many customer requests. To view prices of all our products, you now need to have a registered account. To register for an account, complete the 'New Customer Sign Up' form on our home page. Your details will then be considered and if they meet our strict rules for new customers, your account should be activated within a week day, if not sooner.

Is there a minimum order quantity?: We have a minimum trade order value of £250.00 (excluding VAT and delivery) on the website. Minimum quantities per item may also apply and will be shown throughout the site.

What are the delivery charges?: Delivery is free for all mainland UK orders of £650.00 (ex-VAT) and above. Any UK mainland orders that may fall below £650 (ex. VAT) will be charged a £10 carriage fee.

Non-UK addresses
Northern Ireland
The Shetland Islands and Scottish Highlands
The Isle of Man
The Isle of Scilly
The Isle of Wight
Jersey and The Channel Islands
All other non-mainland UK addresses

For these addresses please select the respective delivery option at the bottom of the basket page once you have completed your order. The delivery charge will only be an estimate as the order will need weighing and measuring once packed for an accurate delivery charge.

Payment Methods:
Credit and debit Cards: We accept all major credit and debit cards over the telephone: Visa, MasterCard, Switch / UK Maestro, Solo, Visa Debit / Delta and Electron cards.

Bank Transfer / Internet Banking To:
BANK: BARCLAYS BANK PLC
ACCOUNT NAME: SPORTING WHOLESALE LTD
ACCOUNT No: 13819663
SORT CODE: 20-29-41
IBAN: GB42 BUKB 2029 4113 8196 63
SWIFT: BUKBGB22

Please note this can take up to 3 days, but with the new 'faster payment' system, this normally goes through on the same day.

Is this site secure?: Security is of vital importance to us. We are not aware of any cases of credit card fraud using this particular shopping system over the Internet. Our site only uses a secure transaction server. The site is fully secure using 1024 Bit Encryption.

European Customers: We welcome all orders from Europe and beyond. EU customers need to provide VAT and EORI numbers before we are able to proceed with shipments.

Order Deadlines: We aim to dispatch all orders as soon as possible and normally within 48 hours. Should you need any further help or need to place an urgent order, please call us on 0345 124 2929.

Back Order Policy: We do not keep back orders for items that are sold out at the time of ordering. To ensure you receive the product, please reorder once the item is back in stock. If the product's price has dropped since your initial order, you will pay the new (lower) price. Similarly, if prices have increased you will pay the new (higher) price. You may email us at info@sportingwholesale.com to enquire when out of stock items are expected.

How will I know when my order has been dispatched?: Your order is processed as soon as our sales centre receives it. Orders are usually dispatched within 48 hours (weekdays only), subject to availability and payment receipt/authorization.

If we have a query with the items on your order, or if there is an issue with your payment method, an email will be sent requesting that you contact us at a convenient time or we will call you. Therefore, please ensure you have provided up-to-date telephone & email details. The order will be held until we have made contact with to you.

Can I track my order?: When your order is dispatched, you will receive an email and/or SMS from our courier with all of the tracking information. You will only receive this information if we have a correct email address or mobile phone number.

What to do upon delivery: Upon delivery, please be sure to sign for the correct number of parcels. Furthermore, if any cartons should arrive damaged, including water damaged, you must sign the carrier's note as "damaged". Unsealed/tampered with/opened boxes must be signed for us "unsealed/opened boxes" and we must be notified within 48 hours.

Upon delivery, you will receive a VAT Invoice by email when orders are dispatched. The invoice details the actual goods sent to you and may differ from your original order due to stock discrepancies. Should you find that the items invoiced for were not delivered, we must be notified within 48 hours.

Your invoice is an important document which must be kept in a safe place since it also acts as your proof of purchase for warranty purposes.

Cancelling Orders: If you wish to cancel an order with us, this must be done in writing by e-mail to info@sportingwholesale.com along with your order number and confirmation of your cancellation request. For items cancelled after being prepared, you will incur the higher of £25 or 20% restocking fee on the value of goods purchased and postage charges will not be refunded.

Do not respond to orders@sportingwholesale.com. This address is not monitored.

Returns: In the unlikely event that an item is faulty, we will replace the item or if it is not in stock, we will credit the value subject to the following terms:

Visible damage, misuse and wear & tear are not covered under warranty. Such products will only be returned to the sender and carriage costs invoiced and billed.
Returns are usually credited with 14 days of receipt. The credit note will be forwarded to you by email or post and can be redeemed against future purchases unless agreed otherwise.
Some products may be sold on a 'Limited Warranty' basis. The terms of this warranty are usually stated within the product details. Any faults outside of the limitations are not covered.
Products sold on a 'no return' basis are not returnable. This would have been made clear within the product details. This does not mean that they have a high return rate, but rather the low value or delicate nature of the product has resulted in the manufacturer not offering a warranty.
Any tampering with products will invalidate the manufacturer's warranty.

Other terms:All orders are placed with the buyer's agreement of the following terms. THE BUYER'S ACCEPTANCE OF DELIVERY PROVED BY EITHER COURIER DELIVERY INFORMATION, 'COURSE OF DEALING' WITH SPORTING WHOLESALE LTD, ACCEPTANCE OF TERMS AND CONDITIONS UPON ORDER PLACEMENT OR VERBAL AGREEMENT ENFORCES THE FOLLOWING TERMS. THE TITLE OF THE GOODS SHALL NOT PASS TO THE BUYER UNTIL COMPLETE PAYMENT HAS BEEN RECEIVED BY SPORTING WHOLESALE LTD. OVERDUE ACCOUNTS ARE SUBJECT TO INTEREST OF 3% PER MONTH. ALL GOODS SOLD ARE ON A 'NON RETURN' BASIS. PAYMENT FOR GOODS TAKES PRIORITY OVER ALL OTHER BUYER DEBTS. GOODS MUST BE STORED SEPARATELY UNTIL SPORTING WHOLESALE LTD ARE PAID IN FULL. IF PAYMENTS ARE NOT RECEIVED IN THE AGREED TIME RECORDED BY SPORTING WHOLESALE LTD, SPORTING WHOLESALE LTD ARE IMMEDIATELY ALLOWED AT THEIR CONVENIENCE TO ENTER THE BUYER'S PREMISES TO RECOVER THE GOODS AND/OR MONIES DUE AS CALCULATED BY SPORTING WHOLESALE LTD, EVEN IF COMBINED WITH OTHER GOODS. THE BUYER ACCEPTS THE LOSS OF THE EXTRA COMBINED GOODS TO SPORTING WHOLESALE LTD AND IS LIABLE FOR RECOVERY COSTS AS CALCULATED BY SPORTING WHOLESALE LTD. PROCEEDS OF SALES BY THE BUYER MUST BE KEPT AS SEPARATE MONIES ONLY TO BE USED AS PAYMENTS DUE TO SPORTING WHOLESALE LTD.